Returns

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also require proof of purchase.

To start a return, you can contact us at hello@milliesavage.com. We will assess your request and if your return is accepted, we’ll reply with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, we do not offer a free returns policy, therefore the customer is responsible for the cost of return postage.

Any item purchased on sale is not eligible for a refund, instead we are happy to offer store credit or an exchange (of equal or higher value), within the 14 day return period.

Custom pieces, gift cards, resized items, samples and “Not Quite Right” sale items are not eligible for returns.

Please get in touch if you have questions or concerns about your specific item at hello@milliesavage.com.

Exchanges

We are always happy to exchange items if required, within our 14 day return period. We will happily exchange your items in any Millie Savage store if we have stock available. If stock is limited, we suggest that you make a separate purchase for the new item, and then return the original order for a refund. Please note sale items can only be exchanged for items of equal or higher value.

Refunds

We will only refund orders of full price items within the 14 day return period, where the item/s have not been worn and are in original condition.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@milliesavage.com.

Gift cards, custom products, samples, “Not Quite Right” sale items and any other item discounted or purchased in a sale cannot be returned for a refund.

Repairs

We offer a 12-month warranty for all items. We will either exchange your item if there is a manufacturing fault, or offer a complimentary repair within the 12 month warranty period. Please contact hello@milliesavage.com if you believe your item is faulty and we will conduct an assessment of the item. You'll need to provide your receipt or proof of purchase to access this service. 

Damages outside of the 12-month warranty will need to be assessed and a quote will be provided for the work required. Please follow our care instructions carefully to ensure you look after your jewellery properly as our warranty excludes coverage due to wear and tear and/or negligence.

Resizes

All purchases of One-Off Beauties and Diamonds include one complimentary resize.  We can typically resize up or down a maximum of three sizes comfortably. This depends on the overall design of the ring; the settings, metal and stones. All other resizes incur a $50 fee and will take up to 2 weeks.

Please note we do not accept returns on any items that have been resized, however we will happily exchange collection pieces if your correct size is available.