1. General

  2. Where are you based?

    You can find us at 337 Smith st, Fitzroy, 3065, Victoria, Australia.

  3. What is gold plating and vermeil?

    Gold plate means that the jewellery is sterling silver coated in gold. This looks great but it doesn’t last forever, the plating will eventually wear off and the piece will become silver. 

    We have leveled up and now offer 18 karat vermeil as opposed to gold plating!

    Vemeil is a term used for jewelry made of sterling silver and coated with gold. The word “vermeil” comes from French and is pronounced “ver-may.” The term “vermeil” is legally regulated and to qualify, a piece of jewelry must meet certain criteria. It's base must be sterling silver, it must be plated in gold of at least 10 karats, and the gold plating must have a thickness of at least 2.5 microns.  We only offer 18K, vermeil and plate 4 microns as standard. We will vermeil anything for an additional $200 and guarantee it will last longer than our previous gold plating and is a higher quality finish. 

  4. Can I wear my jewellery in water?

    All jewellery can be worn all the time and Aussie opals are colorfast, but I suggest taking them off when gardening, rock climbing or having an episode and punching a wall.

  5. Can you do engraving?

    Yes! We do engraving on custom pieces only. It is an additional $100 and there is a variety of fonts you can choose from. Perfect for a sentimental gift. Please allow a few extra days for this process.

  6. What's the difference between lab grown and natural stones?

    Lab stones are amazing! They have a lighter carbon footprint, are more ethical, no mining is involved, they are flawless and cost less. It’s a great choice for a lot of reasons. I do personally love an inclusion in a natural stone which you don’t get in labs – it gives the stone character and personality.

  7. Where do you source all your jewels?

    I’ve spent 7 years finding amazing suppliers. All my opals come directly from the miners Tayo and Max in Mintabie, South Australia. Most of my diamonds come from Vital Diamonds in Melbourne and my coloured stones come from suppliers I’ve met overseas. I went to the Bangkok Gem Tradeshow a few years ago and have ethical, reliable contacts from there still.

  8. Do you make men's line?

    I feel all jewellery can be worn by anyone so I don’t have a specific men’s or woman’s line. I do make/have lots of more masculine pieces which can be ordered as custom or in the ring section of the website.

  9. Shipping

  10. Do you ship worldwide?

    Yes, and orders over $200 AUD are free express post! Orders under $200 are $10 for Australia or $25 for international.

  11. How long does shipping take?

    Domestic shipping takes between 2-5 days (on average). I use Auspost Express, International shipping is though DHL express and takes 5-7 working days to most countries. We will send tracking details via email when we despatch your order.

    If you are ordering a silver piece in one of our standard sizes we will most likely have your piece in stock and will dispatch within 48 hours! If you want your new baby in gold or need a custom size we will most likely need to make it especially for you. This can take between 2-4 weeks plus postage time. Hit me up if you're in a hurry though and I'll try work some magic for you.

    If its a One Off Beauties piece it can be posted within 48 hours as long as you don’t need it to be resized. The resizing process time varies depending on how drastic the size has to increased or decreased.

  12. Payment

  13. How do I pay for custom order?

    Through the website. I will make you a custom payment link specifically for you. You can pay with your debit/credit card, Paypal, After-pay, Sezzle or Lay-buy. Please note, custom orders are final – we can’t offer exchanges or returns.

  14. Do you have payment plan?

    Yes, you can pay me a little bit at a time via bank transfer or PayPal and when it's all paid off, I'll send you the jewellery.

    I'll start making the jewellery as soon as your deposit is paid. Terms for payment plans are six months, I also offer Afterpay, Lay-Buy and Sezzle.

  15. Gift card payment

    To buy something using a gift voucher is easy, simply choose what you want to buy off my website and proceed to the check out. There will be a code on the voucher, type the code in at the checkout and it will apply your voucher.

    You can apply multiple vouchers if you’re lucky enough to have more than one!

  16. Sizing

  17. How do I order a size on your website?

    Simply use the drop down menu to select your size. If you don’t know your size choose “I don’t know my size” and I will send you an email on how to work it out after purchasing. If you need a half in between size or a custom size that’s also no issue, just choose “I know my size but it's not listed here” and you will get an automatic email after purchasing which you can respond to with your desires, hopes and dreams.

  18. How do I know what my size is?

    Got trouble finding your ring size? No problem, choose “I don’t know my size” and I will send you an email on how to work it out after purchasing.

  19. Can I resize my ring if I order the wrong size?

    We can resize up to two sizes bigger free of charge. If the ring needs to be made smaller or more than two sizes bigger I will have to remake the ring from scratch. Unfortunately as it’s a big effort to remake there will be a $50 remake fee and your original ring will go into my stock for someone else to buy.

  20. Custom

  21. Do you do custom orders?

    Yes, I love making your custom dreams come true! I can make you custom rings, pendants, necklaces, spoons, dog tags ~ you name it. Custom orders start at $1000 AUD. Checkout my custom page here where you can digitally make your own ring and I’ll reply to you with the quote.

  22. How does the design for a custom order work?

    It’s usually a combined effort, you give me a rough idea and I’ll whip up some options for you. If you want to hand over complete creative control to me I can design something amazing for you or if you have something specific in mind I can work with you to make that a reality too. I’ll send you pictures of the stones and you can approve them before I start making.

  23. How long does a custom order take?

    It depends on how busy we are, it can take 2-12 weeks to make your custom order. I can give you a rough time frame when you're ready to order.

  24. Can we come to the store to order a custom piece

    Yes, email customs@milliesavage.com to make an appointment

  25. Are the items in One Off Beatuies avaibale for customs?

    We only have one piece for each design, but if it’s sold out and you want something similar, just let us know your enquiry and we’ll give you a quote and put you on our custom order waitlist.

  26. Refunds and Exchanges

  27. Do you do refunds?

    No I don’t do refund but I do do exchanges. To ensure you are happy with my products I guarantee your satisfaction. This means that if you do not like the jewellery for aesthetic reasons I will remake the piece or an exchange can be made for the same or lesser value. Within reason of course! This does not apply to custom pieces.

  28. Do you do repairs?

    Yes we do repairs! Faulty jewellery will always be repaired for free if it is a manufacturing fault. There will be a repair fee for wear and tear due to buyer's own fault, carelessness in looking after the jewellery or not following care instructions. But rest assured I will have your piece fixed up for you in a flash!