1. General Arrow right

  2. Where are you based?

    Our studio and flagship store is based in Fitzroy, Naarm (Melbourne). We also have a small production studio in Bali which produces our silver collection pieces. Our other retail stores are located in Shoreditch, London, the Habitat- Byron Bay and on the Mornington Peninsula as part of The Studio & Co.

    Millie Savage Flagship Studio and Store

    337 Smith Street, Fitzroy. 

    • Monday – Friday: 10am to 6pm

    • Saturday: 10am to 5pm

    • Sunday: 11am to 4pm

    Millie Savage X The Studio & Co

    545 Mornington-Tyabb Road, Moorooduc.

    • Monday: 10am to 4pm

    • Tuesday: Closed

    • Wednesday – Friday: 10am to 4pm

    • Saturday – Sunday: 10am to 3pm

    Millie Savage London

    81 Redchurch Street, Shoreditch.

    • Tuesday – Saturday: 11am to 6pm

    • Sunday: 12pm to 4pm

    Millie Savage Byron Bay

    The Habitat, Suite 8, 1 Porter St, Byron Bay.

    • Monday – Saturday 9am to 4pm

    • Sunday: Closed

  3. What is gold vermeil?

    Vermeil is a term used for high quality jewellery made of sterling silver and coated with 18K gold. The word “vermeil” is French and is pronounced “ver-may.” The term vermeil is legally regulated and to qualify, a piece of jewellery must meet certain criteria. Its base must be sterling silver, it must be plated in gold of at least 10 karats. The gold plating must also have a thickness of at least 2.5 microns. 

    We only offer 18K vermeil and 4 microns as standard, to ensure longevity.  We provide a vermeil service for bracelets, earrings and necklaces for an additional cost. Please note, we do not vermeil rings, nor do we sell gold vermeil rings.

  4. Can I wear my jewellery in water?

    Our solid silver and gold jewellery can be worn all the time, including our Australian opals as they are non-porous and therefore colorfast. We recommend avoiding wearing your jewellery in the shower to avoid soap scum. We also recommend removing gold vermeil pieces prior to general swimming or showering to extend the longevity of the vermeil plating.

  5. Do you engrave?

    We only engrave custom pieces and charge an additional engraving fee of $100. Please advise the team during the custom consultation if you would like to engrave your special piece.

  6. What's the difference between lab grown and natural stones?

    Lab created stones are 100% real stones which are manufactured in a lab, as opposed to mined out of the ground. Lab stones are amazing and are a great choice for so many reasons. They are flawless, are more ethical and have a lighter carbon footprint as no mining is involved. They are also a cost-effective option compared to natural stones. A stone supplier once described them to me as “one is an IVF baby, one is a natural baby”.

  7. Where do you source all your jewels?

    Millie has spent years sourcing and building strong relationships with gemologists and suppliers from all over the world having regularly attended gem trade shows in Hong Kong and Bangkok. All opals come directly from miners in Mintabie, South Australia and most of our diamonds come from suppliers in Melbourne.  

  8. What is GIA certification?

    The Gemological Institute of America (GIA) is an institute which created the gold standard for universally used diamond grading. The GIA is considered the leading authority on diamonds and is often considered the top choice for diamond certificates due to its strict grading standards and reputation. GIA certificates are globally recognised and respected.

  9. Shipping Arrow right

  10. Do you ship worldwide?

    Yes we ship internationally! All parcels are sent with tracking numbers that you will receive via email when the parcel is dispatched. 

    International shipping is free for orders over $500 AUD, there is a flat fee of $50 for express post via DHL. Please note that we are not liable for any additional international customs taxes or charges. Please check your customs policy specific to your country prior to purchase as we cannot cover or refund this for you. 

    Domestic orders are free over $350, otherwise there is a $15 flat fee via Australia Post.

  11. How long does shipping take?

    All domestic Australian orders are express shipped via Aus Post and take approximately 1-2 business days after dispatch. Please allow up to an additional 48 hours for dispatch.

    International orders are sent express via DHL and delivery times depend on your country. For more information about shipping, please visit the dedicated shipping page (link shipping page if possible)

  12. Payment Arrow right

  13. How do I pay for a custom order?

    During the custom consultation process we will send you a personalised custom payment link via email. You can pay with your debit or credit card, Paypal, After-pay, Sezzle or Lay-buy. We also offer 6 month payment plans, requiring a 20% non refundable deposit. Please note that once approved, custom orders are final and we can’t offer returns on these pieces.

  14. Do you offer a payment plan?

    We offer payment plans on pieces starting from $500. To set up a payment plan we require a 20% non-refundable deposit and then allow up to 6 months for you to pay it off, in whatever installments you please. Once your piece is paid off, we'll dispatch your order. Please note, for any pieces on payment plans that require resizing, the resize will only be completed once the piece is paid off in full.

    Please contact hello@milliesavage.com to commence a personalised payment plan.

  15. Gift card payment

    If you're spoilt for choice when choosing a gift, get a voucher! We sell digital and physical vouchers, starting from $50. It's easy to purchase a gift by redeeming a gift voucher, simply proceed to check out as usual and enter the code on the voucher when prompted.

  16. Sizing Arrow right

  17. How do I order my size on your website?

    Our standard ring sizes are Australian: J | L | M | N | O | P | Q | S.

    We offer this size range across our entire collection. Simply use the drop-down menu online on each style to select your size. We are thrilled to offer manufacturing in any size, so if you need a custom size then please email hello@milliesavage.com.

    If you don't know your size, you’re welcome to pop into any Millie Savage store and we will size you up or alternatively check out our SIZING PAGE

  18. Can I resize my ring if I order the wrong size?

    Standard size collection pieces in silver can be exchanged for another standard size within 14 days of purchase. One Off Beauties, Customs, solid gold & custom sized collection pieces can be resized up or down, up to a maximum of three sizes. Resize fee is $50 AUD and takes up to two weeks.

  19. Custom Arrow right

  20. Do you do custom orders?

    Yes, we love customs! Millie loves working with you, to make your dreams come true! Custom orders start at $1000 AUD.

    Book a consultation with Millie, or one of our team in Fitzroy via the Custom Consultation booking form.

  21. What is the price for custom pieces?

    Customs in sterling silver start from $1500 AUD, and 9K solid gold customs start from $2500 AUD.

  22. How does the design for a custom order work?

    Custom creations are a combined effort between yourself and Millie. If you want to hand over complete creative control to Millie, she will design something amazing for you. However, if you have some inspiration or a specific idea in mind, we can work with you to make that a reality too. You will pick your stones, style, and metal, then Millie will design your new heirloom in wax for you, before we go through the approval process. Once you have approved your piece, we send it to be cast, then set the stones. Voila!

  23. How long does a custom order take?

    Please allow 12 weeks for custom orders, plus delivery time.

  24. How do I book a consultation?

    Consultations can be organised via email by contacting customs@milliesavage.com. Alternatively, you can book a consultation with Millie or one of our team members in our flagship Fitzroy studio via the Custom Consultation booking form on our website.

  25. Returns, Exchanges, Resizes & Repairs Arrow right

  26. Returns

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also need the receipt or proof of purchase.

    To start a return, you can contact us at hello@milliesavage.com. Please note that returns will need to be sent to the following address: 337 Smith Street, Fitzroy , VIC, 3065 or dropped off in store. 

    If your return is accepted, we’ll reply with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

    Please note, custom products cannot be returned or refunded. Please get in touch if you have questions or concerns about your specific item. You can always contact us for any return questions at hello@milliesavage.com.

  27. Damages and Issues

    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we may evaluate the issue and make it right.

    Unfortunately, we cannot accept returns on sale items, Not Quite Right items or gift cards.

  28. Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will happily exchange in store if we have stock available. 

  29. Refunds

    We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.

    If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 15 business days have passed since we’ve approved your return, please contact us at hello@milliesavage.com.

    European and United Kingdom customers can contact london@miliesavage.com

  30. Repairs

    Any manufacturing faults will be repaired free of charge within the 12 month warranty period, please contact  hello@milliesavage.com if you believe your item is faulty and we will assess the item for you. European and United Kingdom customers can contact london@miliesavage.com

    You'll also need the receipt or proof of purchase.

    Damages outside of the 12 month warranty will need to be assessed and we will provide a quote depending on the work required. Please follow your care instructions carefully to ensure you properly look after your jewelry and no damages occur. 

  31. Resizes

    All purchases of One Off Beauties include a complimentary resize of up to 3 sizes bigger or 3 sizes smaller. All other resizes incur a $50 fee.

    We cannot resize silver collection pieces, instead we are happy to offer exchanges for the correct size. Contact us at hello@milliesavage.com if you are unsure if you are eligible for a resize or exchange of size.

    European and United Kingdom customers can contact london@miliesavage.com