We are happy to accept returns on full price Collection items, One Off Beauties, Diamonds and Limited-Edition pieces within 14 days of purchase provided they have not been resized. 

Please note that earrings and custom pieces are non-returnable for hygiene and safety reasons.

We accept returns from EU customers within 14 days of delivery, in compliance with EU consumer rights. Customers are responsible for return shipping costs and any associated customs duties or taxes. To facilitate a smooth return process and avoid unnecessary customs fees, please ensure that the returned item is clearly marked as "Returned Goods (No Commercial Value)". If we incur customs fees or VAT upon receiving your return due to incorrect labelling or documentation, the amount will be deducted from your refund. 

Any item purchased on sale is not eligible for a refund, instead we are happy to offer store credit or an exchange (of equal or higher value), within the 14 day return period. Custom pieces, earrings, gift cards, resized items, samples and “Not Quite Right” sale items are not eligible for returns.