FAQ

Three sites was two too many. We've merged Fitzroy, New York and London into a single global home for Millie Savage, so wherever you're shopping from, you're getting the same service, and the same us.

If you had an account on the old UK or US site, it's already been carried across -  same email, same login. If you're having trouble getting in, reach out and we'll sort it.

We're in the process of moving your past orders, saved addresses, and wishlists over. Some info may be missing for a short period of time, just shoot us an email if there's something you need.

The site detects your location and shows pricing in your local currency automatically.

Yes -  shipping times, costs and return windows are still tailored to where you are, even though it's one site. Full details are on our Shipping & Returns page.

Most codes have carried over, but a few region-specific ones didn't survive the move. If yours isn't working, send it through to us and we'll honour it or find a fix.

No changes as part of this move - pricing reflects your local currency as it always has. If you're seeing the wrong currency, reach out and we can get the correct price for you.

Yes, and you can shop them! Due to our stores being our warehouses, duties and taxes will apply if you have your heart set on a One Off Beauty that isn’t in your region.

Yes -  any gift card purchased on the UK or US site works exactly the same way here. Nothing expires or resets because of the move.

At checkout, in the promo/gift card field. It'll apply straight to your order total.

Since it's now one global site, yes - a gift card is a gift card, wherever it was bought or wherever you're shopping from.

This can happen if a code got lost in the shuffle during the transition. Don't stress - get in touch with us directly and we'll track it down and get it working for you.

Our studio and flagship store is based in Fitzroy, Naarm (Melbourne). We also have a small production studio in Bali which produces our silver collection pieces. Our other retail stores are located in London and NYC.

Millie Savage Flagship Studio and Store

337 Smith Street, Fitzroy. 

• Monday – Friday: 10am to 5pm

• Saturday: 10am to 5pm

• Sunday: 11am to 4pm

Millie Savage London

81 Redchurch Street, Shoreditch.

• Monday – Sunday: 11am to 6pm

Millie Savage NYC

247 Elizabeth Street, New York.

• Monday to Sunday: 11am to 7pm

Vermeil is a term used for high quality jewellery made of sterling silver and coated with 18K gold. The word “vermeil” is French and is pronounced “ver-may.” The term vermeil is legally regulated and to qualify, a piece of jewellery must meet certain criteria. Its base must be sterling silver, it must be plated in gold of at least 10 karats. The gold plating must also have a thickness of at least 2.5 microns.

We only offer 18K vermeil and 4 microns as standard, to ensure longevity.  We provide a vermeil service for bracelets, earrings and necklaces for an additional cost. Please note, we do not vermeil rings, nor do we sell gold vermeil rings.

Our solid silver and gold jewellery can be worn all the time, including our Australian opals as they are non-porous and therefore colorfast. We recommend avoiding wearing your jewellery in the shower to avoid soap scum. We also recommend removing gold vermeil pieces prior to general swimming or showering to extend the longevity of the vermeil plating.

We only engrave custom pieces and charge an additional engraving fee of $100. Please advise the team during the custom consultation if you would like to engrave your special piece.

Lab created stones are 100% real stones that are manufactured in a lab as opposed to mined out of the ground. Lab stones are amazing and a great choice for so many reasons; they are flawless, are more ethical, and have a lighter carbon footprint as no mining is involved. They are also a cost-effective option compared to natural stones.

Millie has spent years sourcing and building strong relationships with gemologists and suppliers from all over the world. All opals come directly from miners in Mintabie, South Australia, and most of our diamonds come from suppliers in Melbourne.

The Gemological Institute of America (GIA) is an institute which created the gold standard for universally used diamond grading. The GIA is considered the leading authority on diamonds and is often considered the top choice for diamond certificates due to its strict grading standards and reputation. GIA certificates are globally recognised and respected.

Yes, we love customs! Millie loves creating truly bespoke pieces for you, whether it's for a gift, engagement, or just because!

Customs in sterling silver start from $2500 AUD, and 9K solid gold customs start from $4000 AUD.

Custom creations are a combined effort between yourself and Millie. If you want to hand over complete creative control to Millie, she will design something amazing for you. However, if you have some inspiration or a specific idea in mind, we can work with you to make that a reality too. You will pick your stones, style, and metal, then Millie will design your new heirloom in wax for you before we go through the approval process. Once you have approved your piece, we send it to be cast, then set the stones. Voila!

Please allow 12 weeks for custom orders, plus delivery time.

Consultations can be organised via email by contacting customs@milliesavage.com.

Alternatively, you can book a consultation with Millie or one of our team members in our flagship Fitzroy studio via the Custom Consultation booking form on our website.

Yes we ship internationally! All parcels are sent with tracking numbers that you will receive via email when the parcel is dispatched. 

International shipping is free for orders over $500 AUD, there is a flat fee of $50 for express post via DHL. Please note that we are not liable for any additional international customs taxes or charges. Please check your customs policy specific to your country prior to purchase as we cannot cover or refund this for you. 

Domestic orders are free over $350, otherwise there is a $15 flat fee via Australia Post.

All domestic Australian orders are express shipped via Aus Post and take approximately 1-2 business days after dispatch. Please allow up to an additional 48 hours for dispatch.

International orders are sent express via AusPost and delivery times depend on your country. For more information about shipping, please visit the dedicated shipping page

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Please make sure you have order details to be able to process your return.

Custom pieces, earrings, gift cards, resized items, samples and “Not Quite Right” sale items are not eligible for returns. For any queries please contact us directly at hello@milliesavage.com.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. Any item purchased on sale is not eligible for a refund

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@milliesavage.com.

European and United Kingdom customers can contact london@miliesavage.com

North American customers can contact newyork@milliesavage.com

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will happily exchange in store if we have stock available.

Any item purchased on sale is eligible for a store credit or an exchange (of equal or higher value), within the 14 day return period.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items, Not Quite Right item, or gift cards.

Any manufacturing faults will be repaired free of charge within the 12 month warranty period, please contact hello@milliesavage.com if you believe your item is faulty and we will assess the item for you.

European and United Kingdom customers can contact london@miliesavage.com

North American customers can contact newyork@milliesavage.com

You'll also need the receipt or proof of purchase.

Damages outside of the 12 month warranty will need to be assessed and we will provide a quote depending on the work required. Please follow your care instructions carefully to ensure you properly look after your jewellery and no damages occur.

During the custom consultation process we will send you a personalised custom payment link via email. You can pay with your debit or credit card, Paypal, Afterpay, ShopPay or Lay-buy. We also offer 6 month payment plans, requiring a 20% non refundable deposit. Please note that once approved, custom orders are final and we can’t offer returns on these pieces.

We offer payment plans on pieces starting from $1000. To set up a payment plan we require a 20% non-refundable deposit and then allow up to 6 months to pay any remaining balance. Once your piece is paid off, we'll dispatch your order. Please note, for any pieces on payment plans that require resizing, the resize will only be completed once the piece is paid off in full.

Please contact hello@milliesavage.com to commence a personalised payment plan.

It's easy to make a purchase by redeeming a gift voucher, simply proceed to check out as usual and enter the code on the voucher when prompted.

Our rings are made to Australian standard sizing: J | L | M | N | O | P | Q | S.

We offer this size range across our entire core collection; simply use the drop-down menu on the product page to select your size. Our One Off Beauties and Savage Diamond pieces are made to a single size, however we do offer a complimentary resize on these styles within reason.

We are thrilled to offer manufacturing in any size, so if you need a custom size then please email hello@milliesavage.com.

If you don't know your size, you’re welcome to pop into any Millie Savage store and we will size you up or alternatively check out our size guide.

Standard size collection pieces in silver can be exchanged for another standard size within 14 days of purchase. One Off Beauties, Customs, solid gold & custom sized collection pieces can be resized up or down, up to a maximum of three sizes. Resize fee is $50 AUD and can take up to two weeks